![]() ![]() Noted: It's important to keep in mind that while the average resolving time for FedEx claims is 5 to 7 days, exceptions are possible if additional research time is required. Step 3: Track the lost package - FedEx will track the missing parcel and notify you of the result.If your parcel is lost, here's how to report it to FedEx: Step 5: Resolve the claim - FedEx will inform you of the claim decision.Step 4: The claim is under review - A FedEx Claims Agent will review and process your claim.Step 3: Schedule the inspection - FedEx will notify you if an inspection is necessary for your claim.Step 2: Provide supporting documents (if necessary) - The customer can send supporting documents online, or by mail or fax to the FedEx Shipping Claims Department.Step 1: Submit an online claim - The customer should submit a claim on the official FedEx website ( here).If you receive damaged shipments, here's how to report it to FedEx: Here's how to report damaged or lost shipments to FedEx: Damage claims Remember that it's essential to act promptly if you suspect that your package is lost or stolen, as there may be deadlines for reporting and filing claims. Consider future precautions: To avoid lost or stolen packages in the future, consider requesting a signature confirmation for delivery, having your packages held at a FedEx location for pickup, or using FedEx Delivery Manager to customize your delivery preferences.Remember that the responsibility to file a claim typically falls on the sender, not the recipient. The claim process usually requires proof of value (invoice or receipt) and details about the package and its contents. File a claim: If FedEx is unable to locate your package and concludes that it is lost or stolen, the sender may need to file a claim with FedEx.They will initiate an investigation to locate the missing package or determine if it was indeed stolen. Provide them with the tracking number and any relevant information. Contact FedEx Customer Service: If the sender cannot resolve the issue, contact FedEx directly at 1-800-Go-FedEx ( +1-80) or through their website.They may have additional information or be able to start an investigation with FedEx. Contact the sender: If you still cannot locate your package, contact the sender (the person or company that shipped the package) and inform them about the issue.Check with your neighbors and family members to see if they have received the package on your behalf. ![]()
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